CODE OF PRACTICE TOM PRICE AND SONS Information, Advice & Support Services Tom Price and Sons (TPS) is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of learners and provide information, advice and support that is consistent with our Code of Practice. Regardless of cultural background, gender, sexuality, disability or age you have the right to learn in an environment that is free from discrimination and harassment, to be treated in a fair and considerate manner while you are studying with us. COURSE INFORMATION Specific course information is provided on this site and by contacting our administration. TPS has the right to cancel any course if insuffient numbers are booked. You will be notified and any monies paid will be fully refunded. FEES & CHARGES Information on fees charges, refunds or subsidies is available on request from our administration. PROVISIONS FOR LANGUAGE, LITERACY AND NUMERACY ASSESSMENT We provide advice and support for any language, literacy or numeracy requirements. We also monitor the needs of our learner’s skills throughout the course. If at any time we feel a learner requires additional support in any of these areas, then we will provide this by tailoring the learning and assessments materials to match the learner to gain the best result. WELFARE AND GUIDANCE SERVICES We will endeavour to provide welfare and guidance to all learners. This includes Occupational Health and Safety, review of payment schedules when requested, learning pathways and possible RPL, provisions for special learning needs, provision for special cultural and religious needs. APPEALS, COMPLAINTS AND GREVANCES We have a documented procedure that convers any appeals, complaints or grievance’s. Should you have an appeal, complaint or grievance contact our administration person for more details information. DISCIPLNARY PROCEDURE To ensure all learners receive equal opportunities an again the maximum from their time with us, these rules apply ot all persons attending our premises and courses. Any persons(s) whom display dysfunctional or disruptive behaviour may be asked to leave the premises. Dysfunctional behaviour may include: •Continuous interruptions to the trainer whilst delivery the course •Smoking in a non-smoking area •Being disrespectful to other participants •Harassment by using offensive language •Sexual harassment •Acting in an unsafe manner that places themselves and others at risk •Continued absence at required times Any person who is asked to leave a session or course has the right of appeal through our appeals process. STAFF RESPONSIBILITIES FOR ACCESS AND EQUITY At TPS all staff and contractors have been inducted in their responsibility for our access and equity principles. Our staff act in accordance with our Code of Practice and all learners are made aware of their rights and responsibilities. RECOGNITION OF PRIOR LEARNING (RPL) ARRANGEMENTS RPL is available to all learners. If you believe you have relevant skills and abilities that you have learned in your past, please contact us and we will discuss the evidence requirements you will need to provide and supporting documentation as required. REFUND POLICY As a learner you pay an agreed fee upon commencement of a course in which you are enrolled. We understand circumstances change and a full refund of the 50% deposit will be returned if we are notified 7 days prior to class commencement with a valid reason. After this time no refunds will be issued. Non-attendance without notification to our administration will receive an account of 50% of the course cost.